[BC] Earthlink wins the customer service award

[Kleinbit USA Sales]

I used to be a big Earthlink fan, they were the best option for Internet access here in South Florida.  
 
Then one day the PVC disappeared between their server and my DSL modem.  So I phoned their customer service number, and instead of the old familiar tech support in the USA, I was VoIP'd to some foreign land, perhaps India?  So these folks were professional enough, and we went through the basic troubleshooting script (which I had already done 2 time prior to phoning)... 
 
But after patiently waiting to the end of the script for the opportunity to PING my modem, I was told they do not have access to PING, and they have no escalation procedure for further assistance!  So that was IT for me.  I switched to Bell South and so far I'm getting GOOD CAPABLE LOCAL SUPPORT for my DSL.
 
RANT: WOULD IT KILL THESE COMPANIES TO PAY A TECH OR ENGINEERING STUDENT $10 OR $20 AN HOUR SO THAT I CAN ACTUALLY RESOLVE A PROBLEM WHEN I PHONE?  WHAT IS MY ROI FROM HIGH SPEED ACCESS IF I LOOSE SEVERAL HOURS ON A STUPID PROBLEM THAT ANY TECH AT THE CORPORATE NOC IN THE USA COULD FIX IN 10 MINUTES?
 
 
- Scott Busey


Barry Mishkind <barry at oldradio.com> wrote:
I just noticed a message in Eudora.

Earthlink is down for the next six hours for "maintenance".

Good thing they gave plenty of advance warning!





_______________________________________________________________________
Barry Mishkind - Tucson, AZ - 520-296-3797








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