Please listen carefully, as our menu may have changed --was-- Re: [BC] NPR violation of 73.1206?

[Mike McCarthy]

Our stations have a person answer the phones during business hours. The 
WORST thing a company in customer service business can do is to imply the 
greeting is not worth the time and effort of a fellow human.  I concur with 
the following to that extent.

OTOH, I would not want any of my stations to air voice mail messages 
without consent of the creator.  Copyright issues being only one issue. I 
have no interest in seeing any of my stations rack up $10K in legal fees 
over a 20 second VM bit.

MM

At 08:47 AM 11/24/2005 -0500, Cowboy wrote
>On Wednesday 23 November 2005 08:12 pm, Barry Mishkind wrote:
> >In watching the ABC story, all I heard were recorded messages ...
> >those idiotic ones that keep telling you how "welcome" you are to
> >call their number.
> >
> >Here are the questions that come to mind:
> >
> >Does the FCC Rule apply to recordings?
>
>  How could it ?
>  "Hello Mr. automated recording. Unless you object, we assume we have your
>  permission to record and broadcast anything you say ?"
>
>  Defacto permission by failure to object. Just like a Micro$oft EULA !
>
> >Can you record and make fun of these recordings on air?
>
>  Until told specificly to stop, I would !
>
> >Unfortunately, as Dave commented, if there is a wholesale use of the
> >"bypass" tactics, these companies will reply with " ... please listen
> >carefully as our menu options have changed."
> >
> >Frankly, I'd almost love to see a national protest against doing
> >business with ANY company that uses that phrase. (Usually, that is
> >little more than a tactic to make you listen to an in-house "ad" for
> >some of their services...)
>
>  My biggest bitch, are the broadcasting companies that use this crap !
>
>  I arrive at YOUR site, with about 15 seconds left in my cell phone battery,
>  and your site is on fire, so I immediately call you.....
>  "For a company directory, press 15. For a list of our latest discounted
>  time slots, press 2. If you wish to speak to an operator,..."
>  Battery dies.
>
>  Several surveys have shown that the quickest way to piss off your clients,
>  is to install a voice jail system.
>  ( second only to "That's our policy!" )
>  Unfortunately, since your clients just go to your competitor because
>  they will NOT leave a message, you never know.....
>
>--
>Cowboy
>
>http://cowboys.homeip.net
>
>To invent, you need a good imagination and a pile of junk.
>                 -- Thomas Edison
>
>
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