[BC] Vonage

[Barry Mishkind]

At 11:37 AM 11/30/05, John Davis wrote
>Once I did get on the line with a Vonage tech, I found that they knew what
>they were doing and they called back to follow up about a half hour later.
>But I must have waited for an hour in the queue to get to them first.

         That only applies to US based techs.  If you don't
         get escalated, you are talking to India, and you
         will spend an hour or more on the phone while they put
         you on hold repeatedly to go discuss it among themselves,
         and ask you to reboot everything one more time.

         This thread can probably go to AF now, as it has
         wandered sufficiently for broadcast.

         thanks.