[BC] Telos 2101 users group

[Kirk Harnack]

Bill Eisenhamer wrote:
> Is there a users group or listserver that is strictly Telos 2101?  If not,
> would there be any interest in starting one?
> 
> I know I have some odd issues with the unit and I know there are many out
> there.

Hello Bill and Group,

If you have unresolved "odd issues" with your 2101 (or any Telos, Omnia or
Axia equipment) I hope you are keeping our support guys in the loop.

If you, or anyone else, feels you are not getting the support you need,
please email me directly (  rolf(dot )taylor( at )telos-systems( dot)com )
or contact our General Manager Denny Sanders and we will be happy to make
things right.

The 2101 is flexible enough that nearly every installation has at least
some unique aspects to it. That puts us in the best position to see common
threads across our customers. It is worth noting that there are sometimes
several distinctly different possible causes for a given symptom. As with
any engineering task, it is not always easy to determine the root cause,
but suffice it to say we've got a lot of experience with the system, and we
take our obligation to our customers seriously.

Of course in addition, the system's operation can in some cases, be
affected by the local IP network or by how the high volume phone numbers
are configured by the Telco.  Needless to say the details of these
factors are quite variable.

In my opinion,  discussion groups are extremely valuable for products such
as consumer electronics or mass distribution software where there is a no
real technical support from the manufacturer. Basically they are a "better
than nothing" support option.

We understand how crazy things are for most engineers these days, and we
know how frustrating it can be if there is no immediate answer to a
question about a piece of equipment. It is easy to believe that others
have seen the same situation and can give you an immediate answer.
However, all too often, on public forums, I have seen well meaning folks
post red herrings suggesting that users try something that the
manufacturer would know was not relevant to the problem as hand.

Keeping mind that every time we help a customer resolve a unique
situation this allows us to address that situation faster if it should
come up again. Thus, closing the loop with the manufacturers has a long
term
beneficial effect as well as generally being the most efficient route to
an immediate solution for the problem at hand.

Don't get me wrong, I don't mean to discourage sharing information, or
seeking every source of assistance. I just want to make sure that
customers take advantage of our team's combined multiple decades of
broadcast and
telephony experience (throughout the company I believe we have more than
100 years net experience in broadcast engineering) which is available to
you.

Best regards,

Rolf Taylor

Product Manager, Telephony

Telos Systems

Telos Systems
2101 Superior Ave
Cleveland, OH 44114