[BC] Cellphones getting better?

[Douglas B. Pritchett]

I work in the industry. Trust me, they are still complaining.
But seriously, the cellular industry is maturing and many companies 
(mine included) are now focusing on keeping the customers they have 
instead of just waiting for new ones to walk in the door. The market, in 
spite of mergers and buyouts is still very competitive. Plus with number 
portability, that is, the ability of the subscriber to take their number 
with them, more emphasis on reducing "churn" is a focus. Don't get me 
wrong, we still sell like crazy, it's just that now that the industry in 
no longer "new", aggressive customer service is more important. Our 
company has worked hard to provide a "one call solution" for subscribers 
with issues. The idea is to fix it right the first time. From the 
numbers I see, for us, at least, it's working.

-- 
Douglas B. Pritchett
Fort Wayne, IN
dpritchett1 at comcast.net


Bruce Potterton - KSGN wrote:

>Or have people given up complaining?
>  
>