[BC] Can't solve it if you don't know about it

[Fee Lee]

Here at RFA we use the OTRS (Open Ticket Request System) another open source
trouble ticket system.  We were using a program called Help Star but it was
costing too money to use.
                                                Fee Lee

----- Original Message ----- 
From: "Barry Mishkind" <barry at oldradio.com>
To: <broadcast at radiolists.net>
Sent: Sunday, July 30, 2006 3:43 PM
Subject: [BC] Can't solve it if you don't know about it


>
>
> It is clear that an engineer can't fix something he doesn't know about.
>
> So, what are the most effective means you have found for getting the
> message from the staff to the engineer?
>
> Memos?
> Email?
> Discrepancy reports?
> Fire Alarms?
> Smacks to the head?
>
> And the allied issue ... how do you communicate back that the problem
> has been solved?
>
> Note on the CR window?
> Memo?
> announcement on the PA system?
> Smacks to the head?
>
>
>
>
> _______________________________________________________________________
> Barry Mishkind     -       Tucson, AZ    -   520-296-3797
>
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> _______________________________________________
>
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>