[BC] VOIP

[DANA PUOPOLO]

Assuming that you can even understand the support personnel from India reading
from scripts...

Their support used to be great - now it absoultely sucks...

-D

------ Original Message ------
Received: Mon, 05 Jun 2006 10:03:48 AM PDT
From: Rich Wood <richwood at pobox.com>
To: "Broadcasters' Mailing List" <broadcast at radiolists.net>
Subject: Re: [BC] VOIP

------ At 12:01 PM 6/5/2006, Paul B. Walker, Jr. wrote: -------

>How is Vonage too expensive? If you get that $24.99 deal that
>advertise o nTV.. what do you REALLY end up paying in the end??

It comes to about $30 a month with all the taxes included. My issue 
is with the IBUZ-like hash noise I have on the line. I've had it from 
day one with two different boxes, two different cable systems in two 
different locations. They claim it's from WiFi access points and 
wireless phones. I've disconnected all of the above and the noise is 
still there.

The system won't pass data (FAX and TIVO) at speeds greater than 9600 
on a good day. Usually 7200. I wanted to use WinFax and had to force 
the modem speed down and it still kept dropping and redialing. 
Version 7.2 of Tivo will now work wirelessly. The earlier firmware 
wouldn't allow wireless and wouldn't let the Tivo modem drop that 
low. Tivo tech support told me to bring the unit to a friend who had 
a landline for initial setup. Vonage tech support told me the FAX 
lines would only support FAX machines. They couldn't understand why 
I'd ever need a modem.

Rich


Rich Wood
Rich Wood Multimedia
Phone: 413-454-3258


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