[BC] AudioVault

[Jeff Johnson]

My experience with ENCO support through recent years has be nothing less 
than premium - prompt and professional. On the ENCO listserve, which is not 
intended as a factory support forum, one, however, often has a helpful 
response from Mr. ENCO himself, Eugene Novachek. It doesn't get any better 
than that folks.

Jeff.Johnson at goodnews.net,CSRE
RFPROOF.COM

> > We got most, if not all of our major problems with AudioVault corrected.
>The one thing I continue to be disappointed with...
>
>..is their suppoprt. Personally, I don't like having to wait 1 to 3 hours
>for a call back at 3:30 in the afternoon when Ive been in the office since
>6am.
>
>You're lucky if they'll call you back within three hours.  I've waited as
>long as two days.  Their tech support is the worst in the industry.
>
>LF