[BC] Good Customer Service

[WBRadiolists at aol.com]

In a message dated 02/03/2009 8:59:33 AM Eastern Standard Time, 
tosenkowsky at prodigy.net writes:

> I recall Orban once sending me a new crystal for an 8100
>  that kept dropping out of Stereo mode. Just put it in an
>  envelope at no charge. CUSTOMER SERVICE!

I had a similar experience with newegg.com a few years back. A brand new 
floppy drive (back when those were still important!) arrived non-functional. (It 
was $6.) I called to let them know. They sent me a new one, gratis. When I 
asked of they wanted me to ship the defective unit back, they said, "No, just toss 
it."

Naturally, I didn't... I repaired it. ;) It was just a broken trace near the 
power connector. Super easy fix. Free floppy drive.

I've been a loyal Newegg customer ever since. Was it worth it? Well, I must 
have spent more than $1K with them, since. That's *not* including at least $3K 
more for friends and local churches, for whom I've built computers. :)

Similar story:

A good friend of mine used to manage a local Radio Shack a few years ago. He 
told me about a customer who returned with an old phone he had bought there a 
few years prior. It was discontinued. After a brief discussion, my friend GAVE 
him a new one, as a "promotional". Within a very short time, this same 
customer was back and spent well over $800 on 2-way radio gear for his small 
business.

My firend's District Manager chewed him out for "giving away" a $19 phone. 
(That cost the store about $9.50!)

He is no longer working for Radio Shack. This is just ONE example of MANY, 
why. 

Basically, his bosses were too much like Dilbert's Pointy-Haired Boss.

Willie...
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