[BC] Re: Good Customer Service

[Jerry Mathis]

There's WAY too many managers and supervisors who think like this, and
usually to their detriment. They just never get it. And they wonder why they
develop no brand or store loyalty.

Cast thy bread upon the waters: for thou shalt find it after many days.

-- Ecclesiastes 11: 1-2 (KJV)

eh, Willie?  :)

--
Jerry Mathis

On 2/3/09, WBRadiolists at aol.com <WBRadiolists at aol.com> wrote:
>
> In a message dated 02/03/2009 8:59:33 AM Eastern Standard Time,

<snip>

Similar story:
>
> A good friend of mine used to manage a local Radio Shack a few years ago.
> He
> told me about a customer who returned with an old phone he had bought there
> a
> few years prior. It was discontinued. After a brief discussion, my friend
> GAVE
> him a new one, as a "promotional". Within a very short time, this same
> customer was back and spent well over $800 on 2-way radio gear for his
> small
> business.
>
> My firend's District Manager chewed him out for "giving away" a $19 phone.
> (That cost the store about $9.50!)
>
> He is no longer working for Radio Shack. This is just ONE example of MANY,
> why.
>
> Basically, his bosses were too much like Dilbert's Pointy-Haired Boss.
>
> Willie...
> </HTML>
>