[BC] Good Customer Service

[Thomas G. Osenkowsky]

> The investment in a plane ticket paid
> for itself hundreds of times over.  THAT'S how to do it.

I had a 4 bay low power educational antenna on a
24" tower. The tower was replaced by a "flagpole"
cell tower. I ordered a new coax feeder kit. It had
to be wound in a critical fashion for the antenna to
perform properly.

Having high VSWR when the antenna was mounted,
I called the manufacturer's tech support. The company,
at their full expense' sent an engineer to the site to
properly fashion the cabling and trim the bays to get it
working correctly. I could not have been more thankful
and appreciative. Needless to say, I recommend them
highly.

I have a new 5 kW FM transmitter at a Univ in CT. An
RF module failed. I noticed a burned resistor on each side
of the section. I pulled a good module which also had the
same overheating. The manufacturer swapped at no cost
ALL of my modules even though the box went out of
warranty! The tx was a new model, combo analog/HD.
Size mattered in this case and their fit perfectly.

Both these companies gave "Customer" Service a new
meaning to me. THAT I don't forget. I have on several
occasions performed relatively small or insignificant tasks
have paid huge dividends later on.

Tom Osenkowsky, CPBE